Customer Success Manager

Flam is building AI Infrastructure for Brands in Immersive Advertising spanning across all channels viz. Digital, Broadcast TV, Retail, Communications, Print, OOH etc.

Vision: The Immersive & Interactive Layer for Every Screen & Surface

Flam aims to redefine how consumers interact with ads, content in every shape and form, retail aisles, live broadcasts and fan moments—turning content and interfaces into shoppable, shareable experiences that deliver measurable ROI. Flam has raised a $14 million Series A round led by global technology investor RTP Global with participation from Dovetail and select others bringing the total funding to $22 million.

The next phase of growth is to accelerate R&D on its app-less GenAI infrastructure that lets brands create, publish and measure high-fidelity MR, 3D & Digital experiences in <300 ms on any smartphone—no app download required. The same infra already powers advertising for Google, Samsung, Emirates and hundreds of global enterprises & agency powerhouses.

Key Focus Areas:

Product Roadmap: Upcoming releases include GenAI-driven 3D asset generation, Democratising MR deployment at scale, Enterprise Suite of Products across Industries, and Infrastructure for broadcasters and fan engagement.
Geography: Funds will support new enterprise pods in North America, Europe and the Middle East while deepening Asia operations.
Partnerships: Flam will expand its partner program for creative studios and global platforms, enabling Fortune 500 brands to move from pilot to rapid global roll-out.

Role Summary:
We’re looking for a Customer Success Manager who can build strong, consultative relationships with brands, ensuring they understand and unlock the full value of our creative and media solutions. This role is perfect for someone who’s strategic, client-obsessed, and thrives at the intersection of brand goals and creative impact.

Key Responsibilities:

  • Own and grow relationships with brand-side clients (not agencies).
  • Understand brand marketing goals and align them with our product capabilities.
  • Communicate the value proposition of our platform/solution clearly and persuasively.
  • Guide brands through onboarding, campaign planning, execution, and performance reviews.
  • Act as a trusted advisor – proactively recommend solutions and optimizations.
  • Collaborate with internal creative, media, and analytics teams to ensure delivery excellence.
  • Analyze campaign data to showcase impact and ROI to clients.
  • Handle post-sales communication, upsell opportunities, and renewal strategy.
  • Be present during critical campaign phases – including late hours during launches, if needed.
  • Represent the voice of the customer internally to drive product and process improvements.

What You Bring:

  • 3–5 years in customer success / client servicing
  • Experience working directly with brand marketing teams.
  • Excellent communication, presentation, and storytelling skills.
  • Strategic mindset with strong project management abilities.
  • Comfort working in fast-paced, deadline-driven environments.
  • Proactive, consultative, and genuinely invested in client success.